Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply.

Which payment methods are accepted in the Online Shop?
We accept the following payment methods: Credit card Debit card Direct bank transfer services PayPal Find detailed information here.
How long will delivery take?
Standard shipping is available to all Lamabini customers. Transit time of this shipping method is 8-21 business days.
For shipping addresses outside of Europe we also offer Registered Shipping. Average transit time is 6-20 business days.
Customers with European shipping addresses can chose ‘Registered Express’ which has an average transit time of 5-10 business days.
We offer tracking on all shipments sent with Registered Shipping. Tracking information is made available automatically 48 hours after shipment in a separate email.
An adult signature will be required upon delivery. Our products are for persons 18 years or older and we do not ship to minors.
Our products are intended for tobacco use only.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail and a confirmation page on Byzantos. Both the e-mail and the confirmation page will contain your download links. Your account will also be updated with the products you ordered and the links for the downloads.

Do I receive an invoice for my order?

You should have received an invoice in the order confirmation email that we sent you right after your payment was processed.  You’ll find it near the bottom of the email in the “Your Purchase Documents” section.

If you didn’t receive an email, it may have been filtered to your junk or spam folder if you have one, so we recommend that you check there.  You can also try our easy-to-use purchase lookup page to retrieve order information for any purchases you’ve made through shop.

If there’s anything else you need, please feel free to contact shop Customer Support.

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